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FAQs


My grocery store doesn't carry McC's. Can I do something about it?

If your local retailer doesn't currently stock McConnell's, we'd ask that you first contact the store's management to see if they'd consider doing so. If you'd like some help, please contact us at our Corporate Office, at 805.963.8813, and we'll do whatever we can to assist you.

How do I know which flavors I'll find at my local grocery store?

The selection of McConnell's you'll find on store shelves will vary from store to store, since different store personnel order the flavors they choose to carry.
If you're looking for a particular flavor at your local retailer, please contact that store's management, or call our Corporate Office at 805.963.8813, and we'll do whatever we can to help.

Where can I buy McConnell’s?

You can find McConnell's Fine Ice Creams (pints and scooped) in select grocery stores and specialty retailers throughout the U.S.A. Please go to our FIND US page and use our Store Locator to find the closest location to purchase McConnell's near you.

Does McConnell's franchise?

At McConnell's, we're obsessed with all things ice cream. From the making of our ice creams to the serving of our ice creams, to our wonderful customers.
While franchising can provide a great opportunity for growth, for us, expansion is secondary to providing the unique, McConnell's experience. To deliver that experience, we feel we must closely manage every aspect of our scoop shops, from design to the customer experience. For this reason, we own and operate, rather than franchise our McConnell's scoop shops.

Is McC’s 100% organic?

No. While we use organic ingredients in our ice creams wherever and whenever possible, we are not a 100% organic product. At McConnell's, we have one goal: to make the world's finest ice creams. We achieve this is by having exceptionally high standards across the board. To maintain these standards, it’s critical that every ingredient in our ice creams be of the highest quality. The milk & cream we use comes from cows raised by local dairy co-ops on the Central Coast and California Central Valley. It is grass-grazed, hormone and antibiotic free. Our dairy is of exceptionally high quality. We are ardent supporters of organics in general. With that said, in our almost 70 years as a dairy, it’s been our experience that milk & cream can vary greatly in quality and consistency. Inconsistency in milk & cream can be traced to any number of factors, including feed, animal husbandry, and dairy processing. Organic is a term that defines a process, rather than objective quality. There is wonderful and not-so-wonderful organic milk in the market, just as there is wonderful and less wonderful organic fruit, nuts, chocolate, etc. While organic is certainly an important factor when it comes to selecting ingredients for McConnell’s Fine Ice Creams, committing wholly to organics, over objective quality, would suggest we at McConnell’s valued process over quality. At McConnell's, achieving anything less than our stated goal is unacceptable. 
        

Why is the pint I bought at the grocery store icy?

First, let us apologize for the sub-par pint you purchased. McConnell’s Fine Ice Creams should never come to you in that condition. It sounds like you may have purchased a pint that was affected by freezer burn. This is a condition that can sometimes occur when ice cream is allowed to melt and then re-freeze again. While we are confident that our ice creams leave the Old Dairy in perfect condition, occasionally during transport or once inside store freezers (where freezer doors open and close, letting in warm air), this can happen. If you are unsatisfied with your purchase, please email us at info@mcconnells.com and let us know. We promise to make it right.

Can I tour The Old Dairy?

While nothing would make us happier than to have our customers pay us a visit us at our production facility, we are a working dairy, and that fact alone, unfortunately, makes tours not possible. Like other food manufacturers, we are, beyond the products we make, first and foremost in the business of food safety. Properly set-up and maintained food production environments adhere to all manner of food safety issues and health codes to ensure the products they produce are safe for consumption.
To effectively maintain the safety of our products and the production environment, it is critical that we allow only our staff to enter the dairy floor. We welcome you to visit our flagship scoop shop at 728 State Street in Santa Barbara, where you'll find a wealth of historical information about McC’s, along with the McC's Bake Room, which produces house-made sauces, toppings, and other delicious baked treats to accompany your favorite ice creams. It's the next best thing to a tour!

Does McConnell's make single servings?

We currently do not offer our single-serve containers for sale. We produce these on a very small scale which are only available for select events and promotional use. That being said, innovation is always on our minds! We have been researching better ways to produce single-serves on a larger scale so that they can be offered at a competitive price for our customers. Stay tuned!

What happened to my favorite flavor?

There are always new things happening here at McConnell's, including the development of delicious new flavors for our scoop shops and pints sold at grocery stores. Unfortunately, The Old Dairy can only produce so many ice cream flavors at once. In order to keep innovating, we have to send some of our line-up - even some of our classic flavors - on temporary vacation.
Rest assured that most of your favorites will, in time, return to the McC’s line-up.
While we're sorry to be the bearer of bad news, we'd be happy to offer up some suggestions for some delicious flavors you might not yet have tried. Email us at info@mcconnells.com for some ideas!

Why don't you use plastic seals?

As a small, gourmet ice cream company, our concentration and resources are focused on producing the finest product in the business and making sure that every pint leaves the dairy in perfect condition. These type of seals are typically found in larger, industrialized ice cream production, where systems are largely mechanized. McConnell’s is a smaller company. For almost 70 years, the quality of our products has been monitored and assured along every step of the process, through closely-watched, handcrafted production methods. While we can assure you that your pint came to you unsullied, please know that innovation - both in our products and our production methods - is always on our minds, and we are constantly looking at new and better ways to do what we do.

Will McConnell's donate to my cause?

McConnell’s has a decades-long history of supporting organizations whose missions align with our company’s core culture and values. The same focus we bring to churning out our delicious ice creams, we bring to the causes we support. As a result, we have identified the key areas we have and will continue to support over time: youth arts & education programs, food system safety & sustainability and environmental health, protection & education. We welcome interest from 501(c)(3) and other, qualified charitable organizations. Please email donations@mcconnells.com with your request.