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Shipping Info


Home Delivery (Frozen)

McC’s delivers the goods right to your doorstep (or workplace, significant other(s), mommy…) via FedEx. We ship our ice creams inside an insulated frozen shipper box, packed with dry ice to ensure your purchase arrives at its destination in perfect condition, within the time frame it's supposed to arrive. Please note that dry ice is exceptionally cold (-109.3°F -78.5°C). With each box, we include specific instructions to provide for safe handling and disposal of any remaining dry ice.

We currently ship throughout the "lower 48" of the United States via FedEx Ground (which delivers in 1-2 days) or Overnight and Hawaii via 2-Day or Overnight. Unfortunately, at this time, we're not able to ship to Alaska or internationally.

 

Shipping Schedule

Shipping ice cream is tricky business! Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day & time of check out all affect when your order will arrive.

  • Our cut-off time for same-day orders is 10 am PST. Orders placed after 10 am PST will ship the following business day. EXCEPT FRIDAY, orders placed after 10 am PST on Thursdays will NOT go out until Monday!
  • Orders placed to residential addresses can arrive on Saturdays. We do not schedule Saturday deliveries for commercial addresses.
  • We do not ship on Saturday or Sunday.

GROUND: $14.99 flat rate. Orders placed by 10 am PST ship same day. Orders placed after 10 am PST will ship the following business day (except Fridays, see above). Orders arrive in 2 business days, but cannot ship over the weekend. This means your order might not be shipped until the following Monday.

STANDARD OVERNIGHT: $99.99 flat rate. Orders placed by 10 am PST ship same day. Orders placed after 10 am PST will ship the following business day.

 

Home Delivery (Non Frozen)

All non-frozen goods, including Merchandise, Apparel and Scoop Shop Gift Cards, are shipped separately and FREE OF CHARGE via FedEx Ground. They will arrive within 2-7 days of your order. 

 

Returns

Please, do not attempt to send frozen items back to us. We do not accept returns, i.e., melted ice cream. That said, if we DO make a mistake on our end, we’ll be happy to correct it.

 

Gift Cards

Looking to send someone special the gift that (doesn't) melt... i.e. gift cards? We have two excellent options: 
– Scoop Shop Gift Cards can be purchased in our scoop shops or online. They are physical gift cards and can be used ONLY at McConnell's scoop shops (not online).
– Online Gift Cards are a digital gift card and can only be purchased online and used for online purchases, not in our scoop shops.

 

Multiple Recipients

If you’d like to send McC’s to multiple parties - holiday gifts, corporate gifts, a very large, extended family that’s impossible to buy for, please feel free to contact our Shipping Department. You may reach our Shipping Department, either via email, at info@mcconnells.com, or by phone, at 805.963.8813. We'd be delighted to assist you with your gifting.

 

Gift Notes

For those who wish to include a personal note with their gift, there is a field for gift messages in the YOUR CART section of the checkout out process. Type your message in the field, and the note will be included in the shipment. Start gifting here!