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Shipping Info


Home Delivery (Frozen)

McC’s delivers the goods right to your doorstep (or workplace, significant other(s), mommy…) via FedEx. We ship our ice creams inside an insulated frozen shipper box, packed with dry ice to ensure your purchase arrives at its destination in perfect condition, within the time frame it's supposed to arrive. Please note that dry ice is exceptionally cold (-109.3°F -78.5°C). With each box, we include specific instructions to provide for safe handling and disposal of any remaining dry ice.

We currently ship throughout the "lower 48" of the United States via FedEx Ground (which delivers in 1-2 days) or Overnight and Hawaii via 2-Day or Overnight. Unfortunately, at this time, we're not able to ship to Alaska or internationally.

 

Shipping Schedule

Shipping ice cream is tricky business! Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day & time of checkout all impact when your order will arrive.

  • Our cutoff time for same-day shipping is 10 am PST. Orders placed after 10 am PST Monday, Tuesday or Wednesday will ship the next day. Orders placed after 10 am PST on Thursdays can not ship until Monday.
  • Orders placed to residential addresses can arrive on Saturdays. We cannot schedule Saturday deliveries to commercial addresses.
  • We cannot ship on Friday, Saturday or Sunday.

We offer the following shipping methods to the lower 48 states:

Ground: $14.99 flat rate PER BOX OF 8 PINTS. Orders arrive within 1-3 business days of shipment.  

Standard Overnight: $99.99 flat rate PER BOX OF 8 PINTS. Orders arrive within 1 business day of shipment.


If you have any questions about when your order will ship or be delivered, please reach out by emailing info@mcconnells.com or calling the office at 805.963.8813 and we will be happy to help you!

 

Home Delivery (Non Frozen)

All non-frozen goods, including Merchandise, Apparel and Scoop Shop Gift Cards, are shipped separately and FREE OF CHARGE via FedEx Ground. They will arrive within 2-7 days of your order. 

 

Returns

Please, do not attempt to send frozen items back to us. We do not accept returns, i.e., melted ice cream. That said, if we DO make a mistake on our end, we’ll be happy to correct it.

 

Gift Cards

Looking to send someone special the gift that (doesn't) melt... i.e. gift cards? We have two excellent options: 
– Scoop Shop Gift Cards can be purchased in our scoop shops or online. They are physical gift cards and can be used ONLY at McConnell's scoop shops (not online).
– Online Gift Cards are a digital gift card and can only be purchased online and used for online purchases, not in our scoop shops.

 

Multiple Recipients

If you’d like to send McC’s to multiple parties - holiday gifts, corporate gifts, a very large, extended family that’s impossible to buy for, please feel free to contact our Shipping Department. You may reach our Shipping Department, either via email, at info@mcconnells.com, or by phone, at 805.963.8813. We'd be delighted to assist you with your gifting.

 

Gift Notes

For those who wish to include a personal note with their gift, there is a field for gift messages in the YOUR CART section of the checkout out process. Type your message in the field, and the note will be included in the shipment. Start gifting here!