Shipping policy

Shipping ice cream is tricky business! We guarantee your order-- if it arrives to you in any condition that is less-than-perfect, we will reship it at our own cost. Please email us at info@mcconnells.com for more information.

 

Now for the details:

Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day & time of check out all impact when your order will arrive. We are here Monday - Friday 9-5 pm PST, so please call us at 805-963-8813 if you have any questions.

• Our cutoff time for same-day shipping is 10 AM PST. Orders placed after 10 am PST Monday, Tuesday or Wednesday will ship the next day. Orders placed after 10 am PST on Thursdays can not ship until Monday.
• Orders placed to residential addresses can arrive on Saturdays. We cannot schedule Saturday deliveries to commercial addresses.
• We cannot ship on Friday, Saturday or Sunday.
• We cannot ship to PO Boxes.